Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether personally or on behalf of an entity, "you" or "your") and QG Horizon ("Company," "we," "us," or "our"), concerning your access to and use of our website and Amazon FBA shipping services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use our Services.

Eligibility

You must be at least 18 years old and have the legal capacity to enter into these Terms. By using our Services, you represent and warrant that:

• You are at least 18 years of age
• You have the authority to bind yourself or your business to these Terms
• All information you provide is accurate, current, and complete
• You will maintain the accuracy of such information

Account Registration

To access certain features of our Services, you may be required to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Maintain the security and confidentiality of your login credentials
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

We reserve the right to suspend or terminate your account if any information you provide is inaccurate, false, or violates these Terms.

Services Description

QG Horizon provides Amazon FBA shipping and logistics services, including but not limited to:

• Freight forwarding (air, ocean, rail, and fast boat shipping)
• Shipping quotes and consultation
• Customs clearance assistance
• Warehouse and logistics coordination
• Shipment tracking and management

We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time without prior notice.

Shipping Services and Quotes

Quote Accuracy

All shipping quotes provided are estimates based on the information you supply. Actual costs may vary based on:

• Actual weight and dimensions of shipments
• Changes in carrier rates or fuel surcharges
• Customs duties and taxes
• Additional services requested
• Changes in routing or delivery requirements

Shipment Requirements

You are responsible for:

• Providing accurate shipment information (weight, dimensions, contents, value)
• Proper packaging of goods according to carrier requirements
• Compliance with all applicable laws and regulations
• Obtaining necessary export/import licenses and permits
• Payment of all duties, taxes, and fees
• Ensuring goods are not prohibited or restricted items

Delivery Times

Estimated delivery times are approximate and not guaranteed. We are not liable for delays caused by:

• Carrier delays or issues
• Customs inspections or clearance delays
• Weather conditions or natural disasters
• Force majeure events
• Incorrect or incomplete shipment information
• Amazon FBA receiving delays

Pricing and Payment

Fees

You agree to pay all fees associated with the Services you request. Fees may include:

• Freight charges
• Fuel surcharges
• Customs clearance fees
• Warehouse handling fees
• Insurance premiums
• Additional service charges

Payment Terms

Payment is due according to the terms specified in your service agreement or invoice. Late payments may incur:

• Late payment fees
• Interest charges
• Suspension of services
• Withholding of shipments until payment is received

Disputes

Any billing disputes must be reported within 30 days of the invoice date. Failure to dispute charges within this period constitutes acceptance of the charges.

Liability and Insurance

Limitation of Liability

To the maximum extent permitted by law, QG Horizon's liability for loss, damage, or delay to shipments is limited to:

• The declared value of the shipment, if insured
• The carrier's standard liability limits, if not insured
• The lesser of the actual loss or the invoice amount for the shipment

We are not liable for:

• Acts of God or force majeure events
• Inherent defects or characteristics of the goods
• Improper packaging
• Delays beyond our reasonable control
• Indirect, consequential, or special damages
• Loss of profits or business opportunities

Insurance

We strongly recommend purchasing cargo insurance for your shipments. Insurance coverage is optional and subject to additional fees. Claims must be filed within the time limits specified in the insurance policy.

Claims

Claims for loss or damage must be filed:

• Within 7 days of delivery for visible damage
• Within 14 days of delivery for concealed damage
• Within 30 days for non-delivery

Claims filed after these deadlines may not be accepted.

Prohibited Items

You may not ship the following items using our Services:

• Illegal drugs or controlled substances
• Weapons, ammunition, or explosives
• Hazardous materials (unless properly declared and authorized)
• Counterfeit or pirated goods
• Items that violate intellectual property rights
• Human remains or body parts
• Live animals (except where legally permitted)
• Currency or negotiable instruments (unless authorized)
• Items prohibited by carrier, customs, or applicable law

Violation of this provision may result in:

• Immediate termination of services
• Confiscation and disposal of goods
• Legal action and criminal prosecution
• Your responsibility for all associated costs and penalties

Customs and Compliance

You are responsible for:

• Compliance with all import/export regulations
• Accurate declaration of shipment contents and value
• Payment of all customs duties, taxes, and fees
• Providing required documentation for customs clearance
• Compliance with trade sanctions and embargoes

We may assist with customs procedures but are not responsible for customs delays, seizures, or penalties resulting from your non-compliance.

Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, images, software, and design, is owned by or licensed to QG Horizon and protected by copyright, trademark, and other intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works
• Use our trademarks or logos without authorization
• Remove copyright or proprietary notices

Your Content

By submitting content to our website (such as reviews or testimonials), you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and display such content for business purposes.

Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

Indemnification

You agree to indemnify, defend, and hold harmless QG Horizon and its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising from:

• Your violation of these Terms
• Your violation of any law or regulation
• Your shipment of prohibited or restricted items
• Inaccurate or false information you provide
• Your infringement of third-party rights
• Your negligence or willful misconduct

Disclaimer of Warranties

Our Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Uninterrupted or error-free service
• Accuracy or reliability of information

We do not warrant that:

• Our Services will meet your specific requirements
• Shipments will arrive by specific dates
• Any errors or defects will be corrected
• Our website or servers are free of viruses or harmful components

Termination

We may terminate or suspend your access to our Services immediately, without prior notice, if:

• You breach these Terms
• You fail to make timely payments
• You engage in fraudulent or illegal activities
• We are required to do so by law
• We discontinue Services

Upon termination:

• Your right to use our Services immediately ceases
• You remain liable for all outstanding fees and obligations
• We may delete your account and data
• Provisions that should survive termination will continue to apply

Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of the People's Republic of China, without regard to conflict of law principles.

Arbitration

Any disputes arising from these Terms or our Services shall be resolved through binding arbitration, except:

• Claims for injunctive or equitable relief
• Small claims court actions
• Intellectual property disputes

Arbitration will be conducted by a single arbitrator in accordance with the China International Economic and Trade Arbitration Commission (CIETAC) rules. The arbitrator's decision is final and binding.

Class Action Waiver

You agree that disputes will be resolved on an individual basis only. You waive any right to participate in class actions, class arbitrations, or representative proceedings.

Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including:

• Natural disasters (earthquakes, floods, hurricanes)
• Wars, terrorism, or civil unrest
• Government actions or regulations
• Strikes or labor disputes
• Epidemics or pandemics
• Power outages or telecommunications failures
• Carrier or third-party service failures

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and QG Horizon regarding the use of our Services and supersede all prior agreements and understandings.

Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it in the future. Any waiver must be in writing and signed by an authorized representative.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms or our rights to any affiliate or successor in connection with a merger, acquisition, or sale of assets.

Notices

All notices to QG Horizon must be sent to:

• Email: legal@qghorizon.com
• Mailing Address: QG Horizon, Building 8, Fuqiao Fifth Industrial Zone, Fuyong Town, Shenzhen, Guangdong, China

We may provide notices to you via email or by posting on our website. You consent to receive electronic communications and agree they satisfy any legal requirement for written notice.

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Updating the "Last Updated" date
• Sending email notification (for significant changes)

Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms. If you disagree with the changes, you must stop using our Services.

Contact Information

If you have questions about these Terms or our Services, please contact us:

• Email: legal@qghorizon.com
• Support: support@qghorizon.com
• Website: www.qghorizon.com/contact
• Phone: +852 5776 9170
• Mailing Address: QG Horizon, Building 8, Fuqiao Fifth Industrial Zone, Fuyong Town, Shenzhen, Guangdong, China

Acknowledgment

By using our Services, you acknowledge that:

• You have read and understood these Terms
• You agree to be bound by these Terms
• You have the authority to enter into this agreement
• You will comply with all applicable laws and regulations