Question 1

What exactly is included in the price?

Accepted Answer

Our quotes are fully transparent and include: Pickup fees — collection from your supplier in China Freight charges — air, sea, rail, or road depending on your choice China export declaration — standard declaration included; additional fee if the declaration is made under the supplier's name (for Chinese export tax refund) Customs clearance and duties at destination — handled under our company's name, not the client's Door-to-door delivery — all inclusive to your final destination Key point: All DDP quotes are all-inclusive. Destination customs clearance is done under our company's name as the official importer of record.

Question 2

Is this true DDP, or are there extra fees on arrival?

Accepted Answer

Confirmed Yes, our DDP service is truly all-inclusive. There are no additional fees for the client on arrival. All customs duties, taxes and handling fees at destination are included in the quoted price.

Question 3

How long is your quote valid?

Accepted Answer

Air freight (DDP): 3 days to 1 week Sea / road / rail freight (DDP): 1 week Our method: Freight rates fluctuate regularly. We first provide a reference quote, then confirm the final rate about a week before your goods are ready for pickup — to guarantee you the best price at that time.

Question 4

Can you break down the quote line by line?

Accepted Answer

For DDP shipments, we offer an all-inclusive global rate rather than a line-by-line breakdown. All costs are clearly presented in our quote PDF. This approach guarantees simplicity and avoids any confusion related to fluctuations in individual cost items.

Question 5

Can you give me a price per kilo or per m³ to compare?

Accepted Answer

Shipping costs depend on multiple factors — dimensions, weight, destination, transport mode and market conditions. A flat rate per kilo or per m³ would not accurately reflect the real cost of your shipment. This is exactly why QG HORIZON developed a real-time quotation system — to generate precise, personalized quotes based on the exact characteristics of your shipment. Send us your specs and we'll provide a quote ready to compare.

Question 6

Are there any hidden fees?

Accepted Answer

No hidden fees Absolutely not. The price shown on our quote is the price you pay. There are no surprises — no storage fees, no demurrage, no port charges, no additional fees of any kind. Bonus: We offer 1 month of free storage in our warehouse in China when you use our shipping service.

Question 7

Do prices vary much depending on the season?

Accepted Answer

Air freight: Prices can fluctuate significantly in high season (Q4, Chinese New Year, Amazon Prime Day, etc.) Sea, road and rail: These modes are much more stable and not heavily impacted by seasonality. We always recommend our clients anticipate high-demand periods to secure the best rates.

Question 8

What is the average lead time between pickup and delivery?

Accepted Answer

The process has two stages: Pickup to our warehouse in China: 1 to 3 days on average From our warehouse to the final destination: Varies depending on the transport mode chosen As soon as you share your shipment details (weight, dimensions, destination), we present all available options with estimated timelines so you can choose the best solution for your schedule and budget.

Question 9

What is the difference between fast boat, standard sea, and air?

Accepted Answer

To USA / Canada: Fastest boat (Matson): ~11 days from China to Long Beach / LA port Fast boat (ZIM, COSCO): 13–16 days from China to Long Beach / LA port Economy boat: Longer transit, especially to East Coast warehouses To Europe: Sea freight options have similar lead times across carriers — there is no significant "fast boat" advantage for European routes. Tip: The best option depends on your Amazon warehouse location. We recommend the most advantageous route based on your destination.

Question 10

Are the announced lead times realistic or theoretical?

Accepted Answer

All the lead times we communicate are based on real shipments we've completed — not on carrier estimates or theoretical calculations. We rely on our actual operational data to give you reliable forecasts.

Question 11

What happens if the vessel is delayed?

Accepted Answer

Vessel delays — whether at origin or destination port — can impact delivery times. This is an inherent risk of sea freight that affects all forwarders. Similarly, customs inspections (random and controlled by the authorities) may occasionally add processing time. We keep you informed at every step and proactively communicate any delays as soon as we're aware of them.

Question 12

What information do you need to prepare a quote?

Accepted Answer

To generate an accurate quote, please provide: Product name (HS code and Amazon link are helpful if available) Packaging details: number of master cartons, dimensions (L×W×H) and weight per carton Pickup address: full supplier address in China Delivery address: final destination (Amazon warehouse, 3PL, or business address) Special note: if the supplier needs to file the customs declaration under their own name (for Chinese export tax refund)

Question 13

What happens once the quote is accepted? (step by step)

Accepted Answer

Step 1 — Confirmation: You accept the quote and share your supplier's details. For Amazon FBA shipments, please also provide your FBA labels and Reference ID. Step 2 — Pickup: We coordinate directly with your supplier to arrange collection. Step 3 — Warehouse processing: When goods arrive at our warehouse in China, we measure and weigh all packages, then share the verified details with you for confirmation. Step 4 — Invoice & Payment: We issue a shipping invoice. Payment can be made by bank wire or via Alibaba Trade Assurance. Step 5 — Shipping: After payment is received, we dispatch via the chosen transport mode. Step 6 — Tracking: You receive a tracking number and tracking link to follow your shipment in real time.

Question 14

Do you handle communication with my supplier?

Accepted Answer

Yes We communicate directly with your supplier in Chinese for pickup scheduling, packaging requirements and any logistics-related communication. You stay informed without the language barrier.

Question 15

Can you consolidate multiple suppliers?

Accepted Answer

Yes We can collect goods from multiple suppliers across China and consolidate them in our warehouse before shipping — allowing you to reduce costs and simplify your logistics.

Question 16

How am I informed of my shipment's progress?

Accepted Answer

Every shipment comes with a tracking number and a tracking link to follow the progress online in real time. Additionally, our team sends you proactive updates via your preferred communication channel.

Question 17

Who do I contact if there's an issue?

Accepted Answer

Every client has a dedicated account manager at QG HORIZON who handles your shipments end-to-end. You have direct access to your account manager for any question, issue or emergency.

Question 18

Do you handle all customs procedures?

Accepted Answer

Yes — fully handled For all DDP shipments, we handle the entire customs process — both export from China and import at destination. You don't have to worry about paperwork, declarations or compliance.

Question 19

Who is the importer of record?

Accepted Answer

For DDP shipments, our company acts as the official importer of record . This means customs clearance is done under our name — not yours.

Question 20

How does VAT work in Europe / UK / US?

Accepted Answer

Import VAT and customs duties are included in our DDP pricing. For Amazon sellers, sales VAT is generally collected and remitted by Amazon at the time of sale, per marketplace facilitator regulations in each jurisdiction.

Question 21

Do I receive the customs documents?

Accepted Answer

Since we act as the official importer of record for DDP shipments, customs documents are filed under our name. Clients do not receive the customs clearance documents for these shipments.

Question 22

Can you ship even if I don't have an EORI / VAT yet?

Accepted Answer

Yes Since we handle customs with our own accreditations, you don't need an EORI number or VAT registration to ship with us under DDP.

Question 23

Can you ship sensitive products? (batteries, liquids, cosmetics, etc.)

Accepted Answer

Case by case Some sensitive or regulated products can be shipped, but we first need to review the product details (MSDS sheets, certifications, composition). Share your product info with us and we'll confirm feasibility and any specific requirements.

Question 24

Is the shipment insured?

Accepted Answer

USA / Canada shipments: Included — standard insurance included at no additional cost Other destinations: Optional insurance available for purchase

Question 25

What is the coverage amount?

Accepted Answer

Standard coverage is $5.50 per kilogram of insured goods.

Question 26

What happens in case of loss or damage?

Accepted Answer

Important distinctions to understand: Product damage: Insurance does not cover product damage (contents inside the packaging) Complete package loss: Treated as a refund claim and compensated according to the insurer's terms Missing items: If items are missing inside a package but the package itself arrived, this is not classified as a loss under standard insurance terms All claims follow the insurer's procedures and caps.

Question 27

How does the refund process work?

Accepted Answer

Step 1: You report the issue and we provide the necessary claim forms. Step 2: You complete and return the documentation. Step 3: We submit the claim to the insurer on your behalf and follow through until resolution.

Question 28

Can I purchase optional cargo insurance?

Accepted Answer

Yes Additional cargo insurance is available at 0.5% of the declared shipment value , with a minimum charge of $15 per shipment .

Question 29

Do you know the FBA rules? (appointments, pallet standards, labeling)

Accepted Answer

Yes — FBA compliant Our team is fully trained on Amazon FBA requirements: delivery appointment scheduling, pallet standards, labeling specifications and warehouse-specific rules.

Question 30

Can you deliver to FBA or a 3PL warehouse?

Accepted Answer

Yes We deliver to Amazon FBA fulfillment centers, third-party logistics warehouses (3PL) and private business addresses.

Question 31

Can you handle split shipments?

Accepted Answer

Yes We can handle split shipments to multiple Amazon warehouses within a single order. Share the details of each destination with us and we'll organize the logistics accordingly.

Question 32

Can you help optimize carton and pallet configuration to reduce costs?

Accepted Answer

Carton and pallet optimization is primarily handled on the factory side during production. However, we're happy to provide recommendations and guidance to your supplier to ensure packaging meets Amazon requirements while optimizing shipping costs.

Question 33

How can I pay?

Accepted Answer

We accept the following payment methods: Bank wire transfer — no processing fees on our side Alibaba Trade Assurance — buyer protection included, 2% processing fee

Question 34

Are there any payment fees?

Accepted Answer

Bank wire: No fees on our side. Please ensure we receive the exact amount shown on the invoice (your bank may charge transfer fees — these are your responsibility) Alibaba Trade Assurance: 2% processing fee

Question 35

Is it 100% upfront or deposit + balance?

Accepted Answer

100% payment is required before shipment. Goods are dispatched once full payment is received and confirmed.

Question 36

In which currency?

Accepted Answer

All invoices are issued in USD (US dollars) .

Question 37

Do you provide an invoice usable for accounting?

Accepted Answer

We provide a detailed commercial invoice for each shipment, issued by QG HORIZON LLC. The invoice includes all relevant information (shipment description, amounts, dates) and can be used for your accounting and tax filings.

Question 38

Are there products you cannot ship?

Accepted Answer

We cannot ship: Powders of any kind Illegal or prohibited products under Chinese export law or destination country regulations For regulated or sensitive items (batteries, liquids, cosmetics), feel free to consult us — many can be shipped with the proper documentation.

Question 39

Are there weight or volume limits?

Accepted Answer

Limits vary by transport mode. Carton dimensions must also meet Amazon FBA requirements where applicable. Share your shipment specifications with us and we'll confirm the best available options.

Question 40

Can you ship oversize goods?

Accepted Answer

Yes We handle oversize shipments. Please provide the dimensions and weight so we can recommend the appropriate transport mode.

Question 41

Do I have a dedicated contact?

Accepted Answer

Yes Every client is paired with a dedicated account manager at QG HORIZON who will be your single point of contact for all your shipments and requests.

Question 42

What languages do you speak?

Accepted Answer

Our team operates in English , French and Chinese (Mandarin) , ensuring smooth communication with both clients and Chinese suppliers.

Question 43

What are your support hours?

Accepted Answer

We provide support 7 days a week, morning to evening (China time) , covering all major time zones including the US and Europe.

Question 44

Do you have references or testimonials?

Accepted Answer

Yes We're happy to provide references from existing clients upon request. Our track record speaks for itself.

Question 45

Can you help me plan future shipments?

Accepted Answer

Absolutely. Based on your sales performance and inventory needs, we can help you plan shipment schedules, optimize transport modes and anticipate peak-season logistics to keep your supply chain running smoothly.

Questions Fréquentes

Tarifs & Devis

Qu'est-ce qui est exactement inclus dans le prix ?

Est-ce du vrai DDP, ou y a-t-il des frais supplémentaires à l'arrivée ?

Combien de temps votre devis est-il valable ?

Pouvez-vous détailler le devis ligne par ligne ?

Pouvez-vous me donner un prix au kilo ou au m³ pour comparer ?

Y a-t-il d'éventuels frais cachés ?

Les prix varient-ils beaucoup selon la saison ?

Délais de livraison

Quel est le délai moyen entre l'enlèvement et la livraison ?

Quelle est la différence entre fast boat, maritime standard et aérien ?

Les délais annoncés sont-ils réalistes ou théoriques ?

Que se passe-t-il en cas de retard du navire ?

Processus — Comment ça marche

Quelles informations avez-vous besoin pour préparer un devis ?

Comment ça se passe une fois le devis accepté ? (étape par étape)

Gérez-vous la communication avec mon fournisseur ?

Pouvez-vous consolider plusieurs fournisseurs ?

Comment suis-je informé de l'avancement de mon envoi ?

Qui contacter en cas de problème ?

Douanes, DDP & TVA

Gérez-vous toutes les procédures douanières ?

Qui est l'importateur officiel (importer of record) ?

Comment fonctionne la TVA en Europe / UK / US ?

Est-ce que je reçois les documents douaniers ?

Pouvez-vous expédier même si je n'ai pas encore d'EORI / TVA ?

Pouvez-vous expédier des produits sensibles ? (batteries, liquides, cosmétiques, etc.)

Assurance & Gestion des risques

L'expédition est-elle assurée ?

Quel est le montant de la couverture ?

Que se passe-t-il en cas de perte ou de dommage ?

Comment fonctionne le processus de remboursement ?

Puis-je souscrire une assurance cargo optionnelle ?

Amazon FBA

Connaissez-vous les règles FBA ? (rendez-vous, normes palettes, étiquetage)

Pouvez-vous livrer en FBA ou dans un entrepôt 3PL ?

Pouvez-vous gérer les envois fractionnés (split shipments) ?

Pouvez-vous aider à optimiser la configuration des cartons et palettes pour réduire les coûts ?

Paiement

Comment puis-je payer ?

Y a-t-il des frais de paiement ?

Est-ce 100 % d'avance ou acompte + solde ?

Dans quelle devise ?

Fournissez-vous une facture utilisable en comptabilité ?

Produits & Restrictions d'envoi

Y a-t-il des produits que vous ne pouvez pas expédier ?

Y a-t-il des limites de poids ou de volume ?

Pouvez-vous expédier des marchandises hors gabarit (oversize) ?

Service & Support

Ai-je un interlocuteur dédié ?

Quelles langues parlez-vous ?

Quels sont vos horaires de support ?

Avez-vous des références ou des témoignages ?

Pouvez-vous m'aider à planifier mes futures expéditions ?

Prêt à expédier avec QG Horizon ?