Privacy Policy

Introduction

At QG Horizon ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Amazon FBA shipping services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Request a shipping quote
• Contact us for support
• Subscribe to our newsletter
• Use our services

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Business information (company name, tax ID)
• Amazon seller account information
• Shipping and logistics details
• Payment information (processed securely through third-party payment processors)
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site. You can control cookie settings through your browser preferences.

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Amazon FBA shipping services
• Quote Processing: To prepare and deliver accurate shipping quotes
• Communication: To respond to inquiries, provide customer support, and send service-related notifications
• Account Management: To create and manage your account
• Marketing: To send promotional materials and updates (with your consent)
• Analytics: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws and regulations
• Fraud Prevention: To detect and prevent fraudulent activities

Information Sharing and Disclosure

We may share your information with:

Service Providers

We work with third-party service providers who assist us in operating our business, including shipping carriers, freight forwarders, payment processors, email service providers, and analytics platforms. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect it.

Business Partners

We may share information with trusted business partners, such as customs brokers and warehouse operators, to facilitate your shipments.

Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Protection of our rights, property, or safety
• Investigation of potential violations of our terms
• Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Objection: Object to certain processing activities
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at privacy@qghorizon.com.

Marketing Communications

You may opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you service-related messages.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect it.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we will securely delete or anonymize it.

For data obtained through or related to Amazon services, we retain personally identifiable information (PII) for no longer than 30 days after order delivery, except where retention is required for legal, tax, or regulatory compliance purposes. All retained Amazon-related data remains encrypted throughout its lifecycle.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@qghorizon.com
• Phone: +33 7 51 05 04 64
• Website: www.qghorizon.com/contact
• Mailing Address: QG Horizon, Building 8, Fuqiao Fifth Industrial Zone, Fuyong Town, Shenzhen, Guangdong, China

Amazon Data Protection

As a registered Amazon Solution Provider, QG Horizon complies with Amazon's Acceptable Use Policy, Data Protection Policy (DPP), and Solution Provider Agreement. In particular:

• Amazon buyer personally identifiable information (PII) is retained for no more than 30 days after shipment delivery, and only for the purposes of fulfilling orders, calculating taxes, producing legally required documents, or meeting regulatory obligations.
• All Amazon information is encrypted both in transit (TLS/HTTPS) and at rest (AES-256).
• Access to Amazon information is restricted to authorized personnel based on job duties and business functions.
• We do not share, sell, or transfer Amazon information to third parties except as required to fulfill shipping services (e.g., customs brokers, carriers) under strict data processing agreements.
• In the event of a security incident involving Amazon information, we will notify Amazon at 3p-security@amazon.com within 24 hours of detection.
• Our organization maintains a documented risk assessment process and incident response plan that is reviewed every six months.

Specific Regional Provisions

For European Economic Area (EEA) Residents

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to lodge a complaint with your local data protection authority
• The right to restrict processing in certain circumstances
• Enhanced data portability rights

The legal basis for processing your information includes:

• Contract Performance: Processing necessary to perform our services
• Legitimate Interests: Processing for our legitimate business interests
• Consent: Where you have provided explicit consent
• Legal Obligations: Compliance with legal requirements

For California Residents

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

To exercise these rights, contact us at privacy@qghorizon.com or call +33 7 51 05 04 64. We will verify your identity before processing your request.